Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at darbint.official@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at darbint.official@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at darbint.official@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At DAR BINT, we want you to feel confident and satisfied with every purchase. If you are not completely satisfied with your order, please review the following returns and cancellations policy.

1. Right to Return Your Order

If you are purchasing from the European Union, you generally have the legal right to withdraw from your online purchase within 14 days of receiving your order, without having to provide a reason.

To exercise this right, you must notify DAR BINT of your decision to return the item within 14 days of receiving your order. You must then send the item back without undue delay and, in any event, within 14 days after notifying us of your decision to withdraw.

This statutory right does not affect any additional return rights that DAR BINT may choose to offer.

2. Return Conditions

To be eligible for a return, the item should be:

● Unworn and unused.

● Unwashed and free from perfume, makeup, stains, or other marks.

● Unaltered or modified.

● Returned with all original tags and labels attached.

● Returned in a condition suitable for resale.

You may carefully inspect and try on an item as you would in a shop. However, you may be responsible for any reduction in the item’s value caused by handling beyond what is reasonably necessary to establish its nature, characteristics, and functionality.

For hygiene and product-protection reasons, please ensure that returned items are clean and properly packaged.

3. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or DAR BINT has agreed otherwise, the customer is responsible for the direct cost of returning an item under the 14-day right of withdrawal.

Return shipping costs are non-refundable.

We strongly recommend using a tracked shipping service when returning an item, as DAR BINT cannot be responsible for items lost in transit before they reach us.

4. Refunds

Once your returned item has been received and inspected, we will process your refund.

Where the statutory right of withdrawal applies, DAR BINT will refund the payments received from you, including the cost of standard delivery.

If you selected a more expensive delivery option than the least expensive standard delivery offered by DAR BINT, any additional delivery cost will not be refunded.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you.

Under applicable law, DAR BINT may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

● Your order number.

● A description of the issue.

● Clear photographs showing the problem and, where relevant, the packaging.

If the item is confirmed to be defective, damaged in delivery, or incorrectly supplied by DAR BINT, we will provide an appropriate remedy in accordance with applicable consumer law. This may include repair, replacement, price reduction, or refund, depending on the circumstances.

Where DAR BINT is responsible for the issue, you will not be responsible for the appropriate return shipping costs.

6. Exchanges

DAR BINT does not guarantee direct exchanges.

If you require a different size, colour, or style, you may return the original item in accordance with this policy and place a new order for the desired item.

This allows us to process your return and new order efficiently and avoids delays caused by stock availability.

7. Custom or Personalised Orders

Where DAR BINT offers customised or personalised products, the statutory right of withdrawal may not apply to goods that are made to the customer’s specifications or clearly personalised, where permitted by applicable law.

This does not affect your legal rights regarding defective, damaged, or incorrectly supplied products.

8. Items That Have Been Worn or Altered

For hygiene and resale reasons, we cannot accept voluntary returns of items that have been worn, washed, altered, damaged, stained, or otherwise used beyond what is reasonably necessary to inspect the item.

This does not affect your statutory rights where an item is defective, damaged, or does not conform to the contract.

9. Order Cancellations

If you wish to cancel an order, please contact DAR BINT as soon as possible after placing your order.

We will make reasonable efforts to cancel an order before it has been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it before delivery. In this case, you may exercise your applicable statutory right of withdrawal after receiving the order.

For customised or personalised orders, cancellation may not be possible once production or preparation has begun, where permitted by applicable law.

10. How to Request a Return or Cancellation

To request a return or cancellation, please contact us at:

Email: darbintofficial@gmail.com

Please include:

Order number:
Full name:
Reason for contacting us:
Items you wish to return/cancel:

For a statutory withdrawal, you may simply provide a clear statement informing us that you wish to withdraw from your purchase. You do not have to provide a reason.

11. Return Address

Once your return request has been approved or acknowledged, DAR BINT will provide the appropriate return instructions and return address.

Please do not send items to an address provided by a third party or to the sender address on your parcel unless DAR BINT has specifically instructed you to do so.

12. Refund Timing

Refunds will be processed without undue delay and within the time limits required by applicable law.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

13. Your Legal Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law.

If you are located in the European Union, your statutory consumer rights, including applicable withdrawal rights and legal guarantees for defective or non-conforming goods, continue to apply.

For EU purchases, consumers generally have a 14-day right of withdrawal for online purchases, subject to legal exceptions. Consumers may also have legal remedies for goods that are defective or do not conform to the purchase contract.

14. Contact Us

If you have any questions regarding returns, cancellations, refunds, or exchanges, please contact DAR BINT:

DAR BINT
Email: darbintofficial@gmail.com
Website: darbint.com

We are happy to assist you and will do our best to make the return process as simple and straightforward as possible.